Refund policy
How to Return a Product
At Yardgrace, we want you to feel confident about your purchase. If you need to return an item, please review the policy below.
Return Window
You may request a return within 30 days after you, or a person you designate, receive the item.
To begin a return, please contact us before sending anything back. We will review your request and provide return instructions, including the applicable return address.
Contact Us: yardgraceserviceteam@outlook.com
Return Eligibility
To be eligible for a return, items should be returned in their original packaging whenever possible, including all accessories, parts, and documentation.
Please keep the item and all original packaging until your return request has been reviewed. Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Yardgrace will cover reasonable return shipping costs when:
• The item arrives damaged or defective
• The item is incorrect
• Parts are missing
• The item does not match its description
• The item is incomplete due to an error on our side
Customers are responsible for return shipping costs when:
• The item was ordered by mistake
• The item is no longer wanted
• A different product, color, or size is preferred
• The item is being returned for reasons unrelated to damage, defects, or an order error
Damaged, Incorrect, or Incomplete Items
If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible. Include your order number, contact details, and clear photos of the item, packaging, and any visible damage.
Please do not dispose of the item or packaging until your claim has been reviewed.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If your return is approved, the refund will be issued to your original payment method within 7 business days. Please note that your bank or payment provider may require additional time to process and post the refund.
Original shipping charges are non-refundable unless the return is due to a damaged, defective, incorrect, or incomplete item, or another error on our side.
Exchanges
We do not process direct exchanges at this time. If you would like a different item, please contact us first to discuss the available options.
Contact Us
If you have questions about this Returns & Refunds Policy, please contact us at: